Agenda from Lexpo - The Legal Innovation Event

Registration and light breakfast.

The global legal community is reimagining the practice of law and fueling dramatic change through rapid technological advancement and unique process improvement. To help attendees maintain their competitive advantage and optimally navigate the next decade, returning Master of Ceremonies, Ari Kaplan, will cultivate a vibrant conversation and facilitate an energetic exchange to convert ideas into action for 'lextraordinary' results.

Collaboration isn’t just a buzzword; it’s a business necessity. As the legal, technological, trade, and regulatory environments change ever faster, lawyers need to team up with other kinds of experts across disciplinary, geographic, and organizational boundaries to tackle today’s complex problems. The payout for “smart collaboration” is significant: in-house and external legal teams add greater value, accomplish work more efficiently, innovate faster and better, and attract and retain higher-caliber talent.

Yet, collaborating across silos is often messy, risky, and costly. So unless professionals know why they’re collaborating, it may not be smart. True frontrunners quantify the upside, use behavioral change techniques to drive implementation, and hold people accountable for results. Grounded in a decade of Dr. Gardner’s empirical research, this session features new data-driven research, case studies, interviews, and practical advice.

Heidi Gardner's keynote session will be followed by a moderated panel discussion with panellists from leading legal organisations who will share their thoughts on the implications of Heidi's presentation.
The panellists for the discussion are:

• Alex G. Smith - Innovation Manager (Reed Smith)
• Jonathan Blair - Co-Chair & UK Managing Partner (Womble Bond Dickinson)
• Tony McKenna - IT Director (Gowling WLG)

Where does the money come from? If someone asked you that at your organization, how would you answer it? What is happening in the legal business landscape that will affect profitability?

In this session, Joy Heath Rush will explore these questions and discuss the general business trends impacting the practice as well as techniques for keeping abreast of these trends.

After the first Lexpo'19 sessions it's time for a break! Enjoy our morning snacks and other refreshments!

As virtual marketplaces for legal services begin to take root, how can law firms future-proof themselves to compete in a world where expertise and pricing are transparent and easily compared by clients?

Drawing parallels to other industries that went through digital transformation, Oz will discuss what changes are expected to the way clients will buy legal services (the business of law) and what changes law firms will have to make to the way they work (the practice of law).

With new technology, increased competition and rapid market changes, the success of organisations in continually re-inventing themselves is now less focused on following a clear strategic plan and more on building a rich, engaging purpose. The better the culture the more agile and resilient the business will be, and a key aspect to this is an organisation’s ability to adapt and search for innovation. However, innovation for the sake of it, will not work. Jenny Jones discusses what is needed to help people to do their jobs better, deliver new technology successfully, and improve the customer experience.

Enjoy the extensive lunch buffet while catching up with old friends and making new ones! Explore the innovative solutions and services offered by the Lexpo'19 sponsors.

Five sponsors will organise a 30-minute lunch seminar between 13:15 and 13:45 (third floor). Registration is not necessary, but seats are limited. The sessions:

1. Formpipe - Long term Data preservation for legal businesses (Ben Saxton)

2. Bizzomate - Let’s face it, certain parts of legal services should be automated (Andrea Miskolczi)

3. Aderant - What can a mobile lawyer do with Aderant Expert? (Ian Emery)

4. Tikit - Migrating from your on-premises DMS (Colin McArdle and Mike Kaye)

5. Iridium Technology - Law Firm Profitability: insights from a global market perspective (Tom Jones)

This is not just another typical hacking demonstration. Find-out how easily a 16-year-old learned to assemble and use a variety of tools to avoid the barriers and defenses you have put up. See how he can get to your users in environments over which you have no control. With encouragement and supervision from his father, Marcus will show you how easy it actually is and what you should NOT be doing. Marcus will be presenting actual results of hacking websites, public WiFi, recycling bins and other places where you wouldn't want him to find your users’ or your data, as well as demonstrating live various vulnerabilities.

Known knowns, unknown knowns and unknown unknowns

How a Law Firm identifies and navigates the changing world of cyber & information security, where the land mines are…, guarding against futures and maybes…. And how do you navigate through this 4-dimensional sudoku puzzle? Andy Miles will deliver one of his high energy and fast-paced exclusive talks, prepare to be challenged - this is one not be missed.

Time to re-fuel for the final couple of sessions on this first day of Lexpo'19. Enjoy the renowned candy buffet and oher refreshments.

Clients don’t feel they’re getting value and law firms don’t understand how to put this right. We look at the other side of the equation from price, at service delivery, relationship management and how to add value.

Our data shows that clients don’t feel they’re getting great value. Why not? This session will look at what firms need to do to change the paradigm and increase perceptions of value for money through better service, relationship management and general effectiveness.

We will look at:

• How to measure service and why all law firms look remarkably similar;
• Which facets of service delivery are actually most important to clients (as opposed to what firms think are most important);
• Why maxing out on the fee revenue doesn’t necessarily provide the highest profit option;
• Why clients feel they’re not being shown the love;
• Why so-called ‘value adds’ don’t actually add the value clients are looking for;
• … And why trust really is the final frontier.

How innovative legal pricing technologies, behavioral economics and powerful pricing psychology create a winning law firm.

When it comes to pricing and in particular our reaction to price, Homo sapiens is not always Homo economicus, the paragon of cold-blooded rationality assumed by many formal economic models.

As buyers, we are all 'predictably irrational'. Why do many prices end with a '9'? Why do we still have a headache after taking an aspirin costing 1p but the headache clears up after taking an aspirin that cost 50p? (New England Journal of Medicine, July 11, 2002)

Understanding even a little of how clients 'process' pricing can provide valuable insights. We will devote a light touch to a few of the concepts including...

• Price-anchoring
• Price relativity & context
• 'Deal effect'
• 'Goldilocks' pricing
• Precise v imprecise (pricing and discounting)
• Unbundling & the ‘de minimus’ effect
• Decoy pricing

Recap of Lexpo'19 day 1 by Master of Ceremonies Ari Kaplan.

Relax at the surprising Lexpo'19 drinks reception after a knowledge-intensive day!

All Lexpo'19 visitors are invited to join the networking dinner! Expect live cooking with local dishes from around the world. We have five different food stations with local dishes from around the world!

• Visser & Visser's Sushi Place
• Tapas & Paella
• American Burgers
• Pizza & Pasta
• Dutch cheeses
• OnePlace's Cakes & Pastries Cabin 

Please check main track for sessions.

We tend to over complicate it, but collaboration is simply the act of working with someone to produce or create. We collaborate in many aspects of our lives but when it comes to finding the best approach to fostering collaboration across marketing, IT and firm leadership, we often fall short.

Whether your next project is a large-scale firm-wide initiative or a specific client campaign, you — and your firm — will be more successful if everyone works cohesively. When teams collaborate, they break down silos and use each other’s expert knowledge to serve clients better with coherent, unified and repeatable solutions.

In this session, we will showcase how LexisNexis InterAction, the market-leading client relationship management (CRM) solution purpose built for law firms, is continuously innovating to deliver a portfolio that enables smart collaboration within your firm by embedding CRM in the daily lives of your Fee Earners.

In an industry that’s billed by the hour, is the epitome of regulation and legalisation, and known for the asymmetric nature of information between lawyers and their clients; it could be forgiven for resisting ‘disruption’ for its own protection and self-preservation. We’ve since introduced Alternative Fee Arrangements (AFAs), Alternative Business Structures (ABS), transparency as an economic ‘added value’, and technology – more specifically ‘LegalTech’ – being a key driver in disruption from a client, Law School, Corporate Legal Department and Law Firm perspective.

Who is in control of the disruption? Is it just LegalTech that matters in a competitive market? And what’s around the corner?

European Director Christiane Muller-Haye explains her views.

Enjoy the extensive lunch buffet while catching up with old friends and making new ones! Explore the innovative solutions and services offered by the Lexpo'19 sponsors.

Five sponsors will organise a 30-minute lunch seminar between 13:15 and 13:45 (third floor). Registration is not necessary, but seats are limited. The sessions:

1. Formpipe - Long term Data preservation for legal businesses (Ben Saxton)

2. Bizzomate - Let’s face it, certain parts of legal services should be automated (Andrea Miskolczi)

3. Aderant - What can a mobile lawyer do with Aderant Expert? (Ian Emery)

4. Tikit - Migrating from your on-premises DMS (Colin McArdle and Mike Kaye)

5. Iridium Technology - Law Firm Profitability: insights from a global market perspective (Tom Jones)

(Chatham House Rules apply! These round table sessions will be repeated tomorrow between 14:15 and 15:45.)

Please note that each round table has room for 12 guests (including moderator), so seats are limited. Law firm & in-house legal staff have priority in participating. Registration for a round table session is required and can be done using our event app.

1 - AI Wish List (Moderator: Tony McKenna)

We use AI to refer to a series of technologies, including natural language processing, machine learning, and chat bots. Are those technologies enough? Are today's AI tools truly addressing the needs of the law practice? In this session, we will discuss our wish list for AI, including tools of today and tools we would like to see.

2 - Document Automation: Evolution or Revolution (Moderator: Joy Heath Rush)

Document automation has been part of the practice of year for 30 years. However, we continue to suffer from poor adoption of such tools. Lawyers still seem to prefer cut and paste or copy and revise. Is this because the tools haven't evolved sufficiently or is it time for a revolution?

3 - Cybersecurity - Zero Trust Cyber Security (Moderator: Martin Ward)

Trust is the most dangerous vulnerability facing Law Firms because it is the only vulnerability that is also its own exploit. As Law firms face growing pressures from multiple sources how do we build an effective cyber security risk posture and avoid falling victim to attack?

4 - Barriers to user adoption of digital technology in legal sector (Moderator: Andrew Birch)

Despite the proliferation of digital technologies in the marketplace, legal professionals are often reluctant to adopt them. These solutions often promise an increase in productivity, security, revenue and IT professionals are eager to implement them across their businesses. So why do they lack buy-in from the legal teams? What is the driver behind this trend? Find out in this session and hear from both users and providers.

Time to re-fuel for the final couple of sessions on this first day of Lexpo'19. Enjoy the renowned candy buffet and oher refreshments.

Document and email management is a must have application for law firms and legal departments. The most widely used legal document and email management system in the world, iManage Work, is available in the cloud in Europe. Over 600 law firms and legal departments now rely on iManage Work in the cloud. In this session you will learn about the benefits of using cloud services and will hear a real life use case from a Danish legal department that implemented iManage Work in the cloud.

CEO of Luminance, Emily Foges, sits down with White & Case’s Chief Knowledge Officer, Oz Benamram, to discuss how far the legal industry has progressed when it comes to adopting technology. The past year has heralded a shift in attitudes from widespread scepticism towards artificial intelligence to, more recently, a focus on how best to implement it for the benefit of your firm and clients. This raises a question: are tech solutions still a way for law firms and in-house legal teams to ‘stay ahead’ or more of a necessity to keep up? Drawing on White & Case’s experience of adopting Luminance’s document review platform, Oz will disclose the impact of this technology on how the firm’s lawyers operate, from junior right through to Partner level. Another interesting consideration here is clients: why should they care whether their advisors are adopting technology? These themes and more will be explored in this dynamic discussion.

Efficient information management is crucial to winning cases and bedrock to client relationships. Email management in particular has several pernicious aspects, especially for in-demand lawyers. These range from the disruptive administrative effort of filing emails in NetDocuments DMS to the time leakage occurring due to technology not built for mobile. More importantly the ability of a large team to rapidly capture and interrogate information can evolve a boutique into a legal power-house. Both aspects are now solved with Zero. Join us as we discuss how Zero’s artificial intelligence drastically reduces administrative effort and automates time capture to empower legal warriors to conquer their opposition.

The global legal community is reimagining the practice of law and fueling dramatic change through rapid technological advancement and unique process improvement. To help attendees maintain their competitive advantage and optimally navigate the next decade, returning emcee, Ari Kaplan, will cultivate a vibrant conversation and facilitate an energetic exchange to convert ideas into action for 'lextraordinary' results.

Over the past five years, a new global legal technology sector has exploded onto the scene, taking on great swathes of “lawyer work” and doing it better, faster and cheaper with technology alone or by a combination of people and technology. This is good news for consumers of legal services and - and bad news for lawyers. The 2020’s will be a decade in which job creation in the legal services sector will favour those who did not invest in a law school education. Focus is on tech to allow clients to do work, and on tech that allows people who didn’t go to law school to do higher value work. This will inevitably result in lawyers being to law firms what pilots are to airlines – a highly skilled and valuable piece of the puzzle, but not the entire puzzle.

Mitch Kowlski's's keynote session will be followed by a moderated panel discussion with panellists from leading legal organisations who will share their thoughts on the implications of Mitch's presentation.
The panellists for this discussion are:

• Maurus Schreyvogel - Chief Legal Innovation Officer (Novartis)
• Petra Zijp - Managing Partner (NautaDutilh)
• Tomasz Dabrowski - CEO Europe & Partner (Dentons)

Time to relax after the first sessions of Lexpo'19 day 2. Enjoy the morning refreshments and drinks!

While the term “innovation” has become a buzzword in the legal industry, it has also become an area that many firms have shifted their focus toward. In many ways, investing in innovative solutions will help drive the future of legal service delivery for law firms and legal departments in various functions such as contract management, e-discovery, alternative fees pricing and more. At large, any organization in any industry uses business intelligence to implement the best tools and practices that will improve their bottom line.

What sets law firms apart from other industries is the gap between understanding what their pain points are and creating an innovative solution that can be executed to optimize their efficiency and performance. Through creating a strategic plan for execution that is paired with innovation and business intelligence, firms will be able to understand where they have become inefficient and ultimately enable themselves to have a comparative advantage over their competition. In doing so, the legal community will be able to experience not only a return on their investment, but a return on innovation.

For this moderated Q&A session we will invite three Marketing & Business Developments executives from leading European law firms.

Each of the speakers will talk for ten minutes about how they make a difference with securing new clients and retaining existing ones.

After their short presentations, Ari Kaplan will moderate the discussion and take questions from the audience.

Enjoy the extensive lunch buffet while catching up with old friends and making new ones! Explore the innovative solutions and services offered by the Lexpo'19 sponsors.

Five sponsors will organise a 30-minute lunch seminar between 13:15 and 13:45 (third floor). Registration is not necessary, but seats are limited. The sessions:

1. Formpipe - Bring order and structure to Microsoft 365 and Teams (Staffan Hugemark)

2. Bizzomate - Let’s face it, using artificial intelligence in the due diligence process can be an unruly matter (Joppe van Gisbergen)

3. Aderant - Create your lawyer centric digital workspace (Ian Emery)

4. Tikit - Let's go beyond time (Lloyd Ellison and Mike Kaye)

5. Iridium Technology - Improve your approach to pricing with Iridium (Fraser Mayfield)

There is much hype about robots taking over the work of lawyers. In this talk Brian Inkster will guide you through The Seven Deadly Sins of Legal Tech Predictions to debunk the hype and allow you to see the wood from the trees. Expect to hear tales of sensationalism by legal technology journalists, fake and failed robots, unimpressive legal chatbots, AI washing, Blockwashing and the reality of Moore’s law today. Blade Runner, which of course was set in 2019, will also feature.

For this session, moderated by Master of Ceremonies Ari Kaplan, we have invited the founders and leaders of three legal service providers that disrupted the legal industry:

• Alex Hamilton (Radiant Law)
• Karl Chapman (EY Riverview Law)
• Peter Lee (Wavelength.Law)

Each of the speakers will talk about their respective companies, what they wanted to achieve and how they did it. Each of the speakers will deliver a 10-minute presentation and will then be happy to take questions from the audience.

Recap of Lexpo'19 day 2 and announcement of the Lexpo'19 StartUp Award winner!

Now that the winner of the Lexpo'19 StartUp Awards is known and the conference comes to an end, it's time to celebrate, relax and have a few drinks before you head back home!

Please check main track for sessions.

How Taylor Wessing introduced a new legal support model to deliver a high quality of support to all lawyers   

• Understand the current state of play and the opportunities that presents for business improvement
• Ensure the right work is going to the right person at the right cost to the business using BigHand Now
• Get to a place where the outcome was true visibility of all support tasks, high user adoption, better turnaround times and improved support (both in and out of core hours) for all lawyers 

This presentation will bring to life a number of Freshfields’ success stories that have helped the firm garner attention, across the industry, as a leader in the technology and legal innovation space. Freshfields will be giving an on-the-ground account of how leveraging the artificial intelligence software, Kira, across several practice areas and a range of matters has changed the way that they work and enhanced their service delivery to clients. The discussion will touch on how the lawyers are using Kira, the benefits to both the firm and their clients, and what efficiency improvements they have gained through Kira.

Freshfields Bruckhaus Deringer is a global law firm and at the forefront of legal innovation, most recently being awarded the FT Innovative Lawyers Award for Innovation in Technology, Developing and Managing Talent.

Kira is powerful, patented, award-winning AI software that helps the world’s largest corporations and professional service firms uncover relevant information from their contracts.

Communication is at the heart of Clifford Chance’s business. Employees deal with numerous sensitive and high-level interactions on a daily basis and many of these interactions are international. With nearly 7,000 employees around the world, a reliable, secure remote meeting solution with high audio quality is critical for Clifford Chance.

In this session, Andrew Birch, Senior Director, Global Sales at LoopUp will showcase how Clifford Chance transformed their approach to conference calling by adopting a solution designed specifically for the needs of legal and other professional services firms. The discussion will touch on how the new system was deployed across a multinational business, how lawyers at Clifford Chance are using LoopUp and the benefits for the firm and individual users. This is a must-attend session for any business looking to harness the full potential of their remote meetings.

Enjoy the extensive lunch buffet while catching up with old friends and making new ones! Explore the innovative solutions and services offered by the Lexpo'19 sponsors.

Five sponsors will organise a 30-minute lunch seminar between 13:15 and 13:45 (third floor). Registration is not necessary, but seats are limited. The sessions:

1. Formpipe - Bring order and structure to Microsoft 365 and Teams (Staffan Hugemark)

2. Bizzomate - Let’s face it, using artificial intelligence in the due diligence process can be an unruly matter (Joppe van Gisbergen)

3. Aderant - Create your lawyer centric digital workspace (Ian Emery)

4. Tikit - Let's go beyond time (Lloyd Ellison and Mike Kaye)

5. Iridium Technology - Improve your approach to pricing with Iridium (Fraser Mayfield)

(Chatham House Rules apply! These are the same round table sessions as the ones held yesterday.)

Please note that each round table has room for 12 guests (including moderator), so seats are limited. Law firm & in-house legal staff have priority in participating. Registration for a round table session is required and can be done using our event app.

1 - AI Wish List (Moderator: Tony McKenna)

We use AI to refer to a series of technologies, including natural language processing, machine learning, and chat bots. Are those technologies enough? Are today's AI tools truly addressing the needs of the law practice? In this session, we will discuss our wish list for AI, including tools of today and tools we would like to see.

2 - Document Automation: Evolution or Revolution (Moderator: Joy Heath Rush)

Document automation has been part of the practice of year for 30 years. However, we continue to suffer from poor adoption of such tools. Lawyers still seem to prefer cut and paste or copy and revise. Is this because the tools haven't evolved sufficiently or is it time for a revolution?

3 - Cybersecurity - Zero Trust Cyber Security (Moderator: Martin Ward)

Trust is the most dangerous vulnerability facing Law Firms because it is the only vulnerability that is also its own exploit. As Law firms face growing pressures from multiple sources how do we build an effective cyber security risk posture and avoid falling victim to attack?

4 - Barriers to user adoption of digital technology in legal sector (Moderator: Andrew Birch)

Despite the proliferation of digital technologies in the marketplace, legal professionals are often reluctant to adopt them. These solutions often promise an increase in productivity, security, revenue and IT professionals are eager to implement them across their businesses. So why do they lack buy-in from the legal teams? What is the driver behind this trend? Find out in this session and hear from both users and providers.