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Agenda from Lexpo - The Legal Innovation Event

8 april track1
  • Time
    08:00 - 09:15
    Session type
    Break

    Registration & Light Breakfast

    Registration and light breakfast
  • Time
    09:15 - 09:30
    Session type
    Normal Session
    Speaker
    • Ari Kaplan
      Ari Kaplan
    Location
    Conference room second floor

    Opening Day 1

    The legal profession is experiencing an unprecedented convergence, with an array of disciplines impacting its evolution and trajectory. Harnessing the power of this watershed moment requires a dynamic dialogue. In an effort to help attendees turn innovation into action, Lexpo emcee, Ari Kaplan, will engage, empower, and encourage an extraordinary assembly of thought leaders to offer practical perspectives in a two-day event designed to exceed your Lexpectations!
    • Ari Kaplan
      Ari Kaplan
  • Time
    09:30 - 10:15
    Session type
    Keynote
    Speaker
    • Heidi Gardner
      Heidi Gardner

    Collaboration

    Collaboration is key, not only between lawyers and their clients, but also between the professional experts working in different practice areas. Partners might recognize the need to change, but their buy-in doesn’t always translate to a change in behavior. At Lexpo’19 we explore different perspectives and let key stakeholders take the stage!
    • Heidi Gardner
      Heidi Gardner
  • Time
    10:15 - 10:45
    Session type
    Panel Discussion
    Speaker
    • Ari Kaplan
      Ari Kaplan

    Collaboration Panel

    Collaboration is key, not only between lawyers and their clients, but also between the professional experts working in different practice areas. Partners might recognize the need to change, but their buy-in doesn’t always translate to a change in behavior. At Lexpo’19 we explore different perspectives and let key stakeholders take the stage!
    • Ari Kaplan
      Ari Kaplan
  • Time
    10:45 - 11:15
    Session type
    Break

    Morning Break

    Morning break.
  • Time
    11:15 - 12:00
    Session type
    Normal Session
    Speaker
    • Oz Benamram
      Oz Benamram

    The Uberization of law is coming. Are you ready for “Lawber”?

    As virtual marketplaces for legal services begin to take root, how can law firms future-proof themselves to compete in a world where expertise and pricing are transparent and easily compared by clients?

    Drawing parallels to other industries that went through digital transformation, Oz will discuss what changes are expected to the way clients will buy legal services (the business of law) and what changes law firms will have to make to the way they work (the practice of law).

    • Oz Benamram
      Oz Benamram
  • Time
    12:00 - 12:30
    Session type
    Normal Session
    Speaker
    • Jenny Jones
      Jenny Jones

    Culture as differentiator: we need a radical overhaul in the way we work

    With new technology, increased competition and rapid market changes, the success of organisations in continually re-inventing themselves is now less focused on following a clear strategic plan and more on building a rich, engaging purpose. The better the culture the more agile and resilient the business will be, and a key aspect to this is an organisation’s ability to adapt and search for innovation. However, innovation for the sake of it, will not work. Jenny Jones discusses what is needed to help people to do their jobs better, deliver new technology successfully, and improve the customer experience.
    • Jenny Jones
      Jenny Jones
  • Time
    12:30 - 14:00
    Session type
    Break

    Lunch Break

    Lunch break.
  • Time
    14:00 - 14:45
    Session type
    Normal Session
    Speaker
    • Marcus Weinberger
      Marcus Weinberger

    Watch a 16-year-old hack your firm's users

    This is not just another typical hacking demonstration. Find-out how easily a 16-year-old learned to assemble and use a variety of tools to avoid the barriers and defenses you have put up. See how he can get to your users in environments over which you have no control. With encouragement and supervision from his father, Marcus will show you how easy it actually is and what you should NOT be doing. Marcus will be presenting actual results of hacking websites, public WiFi, recycling bins and other places where you wouldn't want him to find your users’ or your data, as well as demonstrating live various vulnerabilities.
    • Marcus Weinberger
      Marcus Weinberger
  • Time
    14:45 - 15:30
    Session type
    Normal Session
    Speaker
    • Ari Kaplan
      Ari Kaplan

    Security Session #2

    Collaboration is key, not only between lawyers and their clients, but also between the professional experts working in different practice areas. Partners might recognize the need to change, but their buy-in doesn’t always translate to a change in behavior. At Lexpo’19 we explore different perspectives and let key stakeholders take the stage!
    • Ari Kaplan
      Ari Kaplan
  • Time
    15:30 - 16:00
    Session type
    Break

    Afternoon Break

    Afternoon break.
  • Time
    16:00 - 16:45
    Session type
    Normal Session
    Speaker
    • Tim Nightingale
      Tim Nightingale

    Earning trust to deliver value

    Clients don’t feel they’re getting value and law firms don’t understand how to put this right. We look at the other side of the equation from price, at service delivery, relationship management and how to add value.

    Our data shows that clients don’t feel they’re getting great value. Why not? This session will look at what firms need to do to change the paradigm and increase perceptions of value for money through better service, relationship management and general effectiveness.

    We will look at:

    • How to measure service and why all law firms look remarkably similar;
    • Which facets of service delivery are actually most important to clients (as opposed to what firms think are most important);
    • Why maxing out on the fee revenue doesn’t necessarily provide the highest profit option;
    • Why clients feel they’re not being shown the love;
    • Why so-called ‘value adds’ don’t actually add the value clients are looking for;
    • … And why trust really is the final frontier.
    • Tim Nightingale
      Tim Nightingale
  • Time
    16:45 - 17:30
    Session type
    Normal Session
    Speaker
    • Richard Burcher
      Richard Burcher

    They Aren’t Buying What We’re Selling!

    How innovative legal pricing technologies, behavioral economics and powerful pricing psychology create a winning law firm.

    When it comes to pricing and in particular our reaction to price, Homo sapiens is not always Homo economicus, the paragon of cold-blooded rationality assumed by many formal economic models.

    As buyers, we are all 'predictably irrational'. Why do many prices end with a '9'? Why do we still have a headache after taking an aspirin costing 1p but the headache clears up after taking an aspirin that cost 50p? (New England Journal of Medicine, July 11, 2002)

    Understanding even a little of how clients 'process' pricing can provide valuable insights. We will devote a light touch to a few of the concepts including...

    • Price-anchoring
    • Price relativity & context
    • 'Deal effect'
    • 'Goldilocks' pricing
    • Precise v imprecise (pricing and discounting)
    • Unbundling & the ‘de minimus’ effect
    • Decoy pricing
    • Richard Burcher
      Richard Burcher
  • Time
    17:30 - 17:45
    Session type
    Normal Session
    Speaker
    • Ari Kaplan
      Ari Kaplan

    Recap Day 1

    Recap of Lexpo'19 day 1.
    • Ari Kaplan
      Ari Kaplan
  • Time
    17:45 - 19:00
    Session type
    Break

    Drinks Reception

    Drinks reception day 1.
  • Time
    19:00 - 21:00
    Session type
    Break

    Dinner

    Networking dinner.
  • 8 april track2
  • Time
    08:00 - 09:15
    Session type
    Break

    Registration & Light Breakfast

    Registration and light breakfast
  • Time
    09:15 - 09:30
    Session type
    Normal Session
    Speaker
    • Ari Kaplan
      Ari Kaplan
    Location
    Conference room second floor

    Opening Day 1

    The legal profession is experiencing an unprecedented convergence, with an array of disciplines impacting its evolution and trajectory. Harnessing the power of this watershed moment requires a dynamic dialogue. In an effort to help attendees turn innovation into action, Lexpo emcee, Ari Kaplan, will engage, empower, and encourage an extraordinary assembly of thought leaders to offer practical perspectives in a two-day event designed to exceed your Lexpectations!
    • Ari Kaplan
      Ari Kaplan
  • Time
    10:45 - 11:15
    Session type
    Break

    Morning Break

    Morning break.
  • Time
    11:15 - 12:00
    Session type
    Vendor Session
    Speaker
    • Ari Kaplan
      Ari Kaplan

    Day 1 track 2 session #1

    What is legal advice really worth to clients? Does the means of delivery affect the value? How to work out the right price on the right deal? Can pricing and client service strategies help to differentiate a law firm from its competitors? How to define what customer-focused really means. And how can technology play a role? At Lexpo’19 prominent subject matter experts will share their views.
    • Ari Kaplan
      Ari Kaplan
  • Time
    12:00 - 12:30
    Session type
    Vendor Session
    Speaker
    • Ari Kaplan
      Ari Kaplan

    Phoenix BS session

    What is legal advice really worth to clients? Does the means of delivery affect the value? How to work out the right price on the right deal? Can pricing and client service strategies help to differentiate a law firm from its competitors? How to define what customer-focused really means. And how can technology play a role? At Lexpo’19 prominent subject matter experts will share their views.
    • Ari Kaplan
      Ari Kaplan
  • Time
    12:30 - 14:00
    Session type
    Break

    Lunch Break

    Lunch break.
  • Time
    14:00 - 15:30
    Session type
    Round Table

    Round Table Sessions

    Multiple round table sessions
  • Time
    15:30 - 16:00
    Session type
    Break

    Afternoon Break

    Afternoon break.
  • Time
    16:00 - 16:25
    Session type
    Case Study
    Speaker
    • Ari Kaplan
      Ari Kaplan

    Case Study Presentation #1

    What is legal advice really worth to clients? Does the means of delivery affect the value? How to work out the right price on the right deal? Can pricing and client service strategies help to differentiate a law firm from its competitors? How to define what customer-focused really means. And how can technology play a role? At Lexpo’19 prominent subject matter experts will share their views.
    • Ari Kaplan
      Ari Kaplan
  • Time
    16:30 - 16:55
    Session type
    Case Study
    Speaker
    • Ari Kaplan
      Ari Kaplan

    Case Study Presentation #2

    What is legal advice really worth to clients? Does the means of delivery affect the value? How to work out the right price on the right deal? Can pricing and client service strategies help to differentiate a law firm from its competitors? How to define what customer-focused really means. And how can technology play a role? At Lexpo’19 prominent subject matter experts will share their views.
    • Ari Kaplan
      Ari Kaplan
  • Time
    17:00 - 17:25
    Session type
    Case Study
    Speaker
    • Ari Kaplan
      Ari Kaplan

    Case Study Presentation #3

    What is legal advice really worth to clients? Does the means of delivery affect the value? How to work out the right price on the right deal? Can pricing and client service strategies help to differentiate a law firm from its competitors? How to define what customer-focused really means. And how can technology play a role? At Lexpo’19 prominent subject matter experts will share their views.
    • Ari Kaplan
      Ari Kaplan
  • Time
    17:30 - 17:45
    Session type
    Normal Session
    Speaker
    • Ari Kaplan
      Ari Kaplan

    Recap Day 1

    Recap of Lexpo'19 day 1.
    • Ari Kaplan
      Ari Kaplan
  • Time
    17:45 - 19:00
    Session type
    Break

    Drinks Reception

    Drinks reception day 1.
  • Time
    19:00 - 21:00
    Session type
    Break

    Dinner

    Networking dinner.
  • 9 april track1
  • Time
    09:00 - 09:45
    Session type
    Keynote
    Speaker
    • Mitchell Kowalski
      Mitchell Kowalski

    The End of Scale as Competitive Advantage for Law Firms?

    Over the past five years, a new global legal technology sector has exploded onto the scene, taking on great swathes of “lawyer work” and doing it better, faster and cheaper with technology alone or by a combination of people and technology. This is good news for consumers of legal services and - and bad news for lawyers. The 2020’s will be a decade in which job creation in the legal services sector will favour those who did not invest in a law school education. Focus is on tech to allow clients to do work, and on tech that allows people who didn’t go to law school to do higher value work. This will inevitably result in lawyers being to law firms what pilots are to airlines – a highly skilled and valuable piece of the puzzle, but not the entire puzzle.
    • Mitchell Kowalski
      Mitchell Kowalski
  • Time
    09:45 - 10:15
    Session type
    Panel Discussion

    Next decade panel

    What is legal advice really worth to clients? Does the means of delivery affect the value? How to work out the right price on the right deal? Can pricing and client service strategies help to differentiate a law firm from its competitors? How to define what customer-focused really means. And how can technology play a role? At Lexpo’19 prominent subject matter experts will share their views.
  • Time
    10:45 - 11:30
    Session type
    Normal Session
    Speaker
    • Arup Das
      Arup Das

    ROI: Return on Innovation

    While the term “innovation” has become a buzzword in the legal industry, it has also become an area that many firms have shifted their focus toward. In many ways, investing in innovative solutions will help drive the future of legal service delivery for law firms and legal departments in various functions such as contract management, e-discovery, alternative fees pricing and more. At large, any organization in any industry uses business intelligence to implement the best tools and practices that will improve their bottom line.

    What sets law firms apart from other industries is the gap between understanding what their pain points are and creating an innovative solution that can be executed to optimize their efficiency and performance. Through creating a strategic plan for execution that is paired with innovation and business intelligence, firms will be able to understand where they have become inefficient and ultimately enable themselves to have a comparative advantage over their competition. In doing so, the legal community will be able to experience not only a return on their investment, but a return on innovation.

    • Arup Das
      Arup Das
  • Time
    11:30 - 12:15
    Session type
    Normal Session

    Day 2 Track 1 1130

    What is legal advice really worth to clients? Does the means of delivery affect the value? How to work out the right price on the right deal? Can pricing and client service strategies help to differentiate a law firm from its competitors? How to define what customer-focused really means. And how can technology play a role? At Lexpo’19 prominent subject matter experts will share their views.
  • Time
    12:15 - 13:45
    Session type
    Break

    Lunch Break

    Lunch break
  • Time
    13:45 - 14:15
    Session type
    Normal Session
    Speaker
    • Brian Inkster
      Brian Inkster

    The Seven Deadly Sins of Legal Tech Predictions

    There is much hype about robots taking over the work of lawyers. In this talk Brian Inkster will guide you through The Seven Deadly Sins of Legal Tech Predictions to debunk the hype and allow you to see the wood from the trees. Expect to hear tales of sensationalism by legal technology journalists, fake and failed robots, unimpressive legal chatbots, AI washing, Blockwashing and the reality of Moore’s law today. Blade Runner, which of course was set in 2019, will also feature.
    • Brian Inkster
      Brian Inkster
  • Time
    14:15 - 15:15
    Session type
    Q&A

    Chief Disruptors Q&A

    What is legal advice really worth to clients? Does the means of delivery affect the value? How to work out the right price on the right deal? Can pricing and client service strategies help to differentiate a law firm from its competitors? How to define what customer-focused really means. And how can technology play a role? At Lexpo’19 prominent subject matter experts will share their views.
  • Time
    14:45 - 15:15
    Session type
    Normal Session

    Day 2 Track 1 1445

    Innovative legaltech solutions are hitting the market at an ever-increasing rate, thereby facilitating the creation of level playing fields for all involved parties. How can law firms differentiate themselves to demonstrate competitive advantage to their clients? There will be multiple sessions at Lexpo’19 that will help formulating your strategy.
  • Time
    15:45 - 16:30
    Session type
    Normal Session

    Day 2 Track 1 1545

    Innovative legaltech solutions are hitting the market at an ever-increasing rate, thereby facilitating the creation of level playing fields for all involved parties. How can law firms differentiate themselves to demonstrate competitive advantage to their clients? There will be multiple sessions at Lexpo’19 that will help formulating your strategy.
  • Time
    16:30 - 17:15
    Session type
    Normal Session

    Day 2 Track 1 1630

    Innovative legaltech solutions are hitting the market at an ever-increasing rate, thereby facilitating the creation of level playing fields for all involved parties. How can law firms differentiate themselves to demonstrate competitive advantage to their clients? There will be multiple sessions at Lexpo’19 that will help formulating your strategy.
  • Time
    17:15 - 17:30
    Session type
    Normal Session
    Speaker
    • Ari Kaplan
      Ari Kaplan

    Recap day 2

    Recap day 2.
    • Ari Kaplan
      Ari Kaplan
  • Time
    17:30 - 18:30
    Session type
    Break

    Drinks Reception

    Drinks reception.
  • 9 april track2
  • Time
    10:45 - 11:10
    Session type
    Case Study

    Case Study Presentation #4

    Innovative legaltech solutions are hitting the market at an ever-increasing rate, thereby facilitating the creation of level playing fields for all involved parties. How can law firms differentiate themselves to demonstrate competitive advantage to their clients? There will be multiple sessions at Lexpo’19 that will help formulating your strategy.
  • Time
    11:00 - 11:55
    Session type
    Normal Session
    Speaker
    • Arup Das
      Arup Das

    How to get away with Artificial Intelligence?

    Grote spelers als Loyens & Loeff, De Brauw en NautaDutilh staan bekend om hun werk bij fusies en overnames, maar hun namen zouden niet op de Zuidas-gevels prijken zonder een eigen geschiedenis van fusiegeweld. Na een eerste fusiegolf in de jaren zeventig waarbij kantoren zoals Dutilh en Van der Hoeven & Slager ontstaan, volgt rond de jaren negentig een tweede consolidatieslag. Zo gaat in 1990 het Amsterdams-Rotterdamse kantoor Nauta Van Haersolte samen met Dutilh, Van der Hoeven & Slager uit de Maasstad.
    • Arup Das
      Arup Das
  • Time
    12:15 - 13:45
    Session type
    Break

    Lunch Break

    Lunch break
  • Time
    17:15 - 17:30
    Session type
    Normal Session
    Speaker
    • Ari Kaplan
      Ari Kaplan

    Recap day 2

    Recap day 2.
    • Ari Kaplan
      Ari Kaplan
  • Time
    17:30 - 18:30
    Session type
    Break

    Drinks Reception

    Drinks reception.
  • Time
    22:00 - 11:40
    Session type
    Case Study

    Case Study Presentation #5

    Innovative legaltech solutions are hitting the market at an ever-increasing rate, thereby facilitating the creation of level playing fields for all involved parties. How can law firms differentiate themselves to demonstrate competitive advantage to their clients? There will be multiple sessions at Lexpo’19 that will help formulating your strategy.
  • Time
    22:01 - 12:10
    Session type
    Case Study

    Case Study Presentation #6

    Innovative legaltech solutions are hitting the market at an ever-increasing rate, thereby facilitating the creation of level playing fields for all involved parties. How can law firms differentiate themselves to demonstrate competitive advantage to their clients? There will be multiple sessions at Lexpo’19 that will help formulating your strategy.
  • Time
    22:02 - 14:45
    Session type
    Q&A

    Chief BD Q&A

    Innovative legaltech solutions are hitting the market at an ever-increasing rate, thereby facilitating the creation of level playing fields for all involved parties. How can law firms differentiate themselves to demonstrate competitive advantage to their clients? There will be multiple sessions at Lexpo’19 that will help formulating your strategy.